Do you have of a process that is ugly? One that is ineffective, time consuming,complicated or costly.
We sometimes let these processes slide along because we don't have time to make them right, aren't sure of what "right" is or we assume that people can work well enough within that bad process. The job will get done, right?
It is easy to slide along letting an ugly process continue.
An ugly process caused several people on my team grief this weekend (myself included). One person made a mistake and missed a step in a poor process that occurred months ago, things fell apart.
So how do we recover from this? First, we accept responsibility. Second, we fix the ugly process.
I have a great team that does great work. My job is to enable them with good processes and clear goals. Good processes aren't a guarantee but they can sometimes head off failures.
I don't have the answer yet for this specific ugly process, but I'm working on it. If you have an ugly process, put down what you are doing and work on fixing it.