|Impending Price Increase for SiriusXM
Since I do a lot of driving for work, I do enjoy the XM service. However, given that there are great podcasts available for free with similar content, and I enjoy public radio, the cost has always been a little hard to swallow.
The fee increase to $175 + tax was too much. I decided that I would cancel my service.
When I called their customer service line for the cancellation I was immediately offered a half price discount.
This type of tactic is troubling to me, as a consumer. I should not have to threaten cancellation to get a better price that is available.
The fact that they can, without skipping a beat, offer me half the cost tells me something about their fee structure. I wonder if I could have done even better if I had relented a little more?
I'd like to say that I held to my principles and continued with my cancellation but their tactic obviously worked. I'm still a customer, for another year...