Friday, March 2, 2012

Crap service

You know that you have good customer service when people rave about your service in an open forum.

I need a new head for my sailboat (that's a toilet for you land-lubbers out there). I won't get into the particulars of the why or the how, since that is the realm of my other blog, but suffice it to say that this is not an optional purchase. What is optional is my choice of replacements.

After a long and arduous research project (I tend to over analyze buying decisions) I decided to purchase a composting toilet rather than the standard store & pump-out variety. As with most products, there are a variety of vendors to choose from. They range from the inexpensive (around $500) to more elaborate and costly (around $3000). While there are definitely technical differences between them, they all accomplish the same [foul] task. 

So, how did I decide on a vendor? Google, of course. I read many reviews of these contraptions on forums and discussion groups. 

Out of my research came two obvious conclusions:
  1. Everyone that has installed a composting toilet is happy with their decision. 
  2. Everyone that dealt with the vendor Airhead Composting Toilets was exceedingly happy with their service.
You know that you have good customer service when people rave about their service experiences in an open forum. 

I can back up those claims by my dealings with Airhead. I had a few questions about installation space requirements and he was very prompt in responding, asked for clarifications before making a recommendation, and even offered to do a AutoCAD diagram of how it would look. 

The Airhead is more costly than their main competitor, which is similar in design by most accounts, but I am moving ahead with my Airhead purchase. I would rather buy from a vendor that has proven they have good service. 

Lesson of the day, if you are in the business of giving crap service, give good service and you will win the customers.

Question: How important is good service to your buying decisions? Comment below.


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