Monday, March 5, 2012

Show you care by focusing on the mundane details

There are few things as frustrating as a service provider that just doesn't care.

We've all had countless experiences like this:

  • Your meal comes to you half cold at a restaurant.
  • Your cable installation guy shows up 3 hours late.
  • You are made to wait an hour past your appointment time at the dentist because they overbooked.
Or, in my case this morning...
  • Your newspaper delivery guy throws your paper underneath your car, in an [F'ing] slush puddle.
These annoyances happen because individuals are going through the (often mundane) tasks of life and forgetting that there is someone at the other end being affected. 

Today, as you are going through your own routines, take a moment to think about what you are doing. Do the extra effort to show your customers that you care. 

Question: What small thing can you do differently today to improve your service?

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